Support Center

Install and sign in to Smart Life, enable Bluetooth on the phone, power on the robot and put it into Wi-Fi pairing mode. In Smart Life, add the discovered robot and enter the 2.4 GHz Wi-Fi name and password. Keep the phone close to the robot during setup.

Use a 2.4 GHz Wi-Fi network, enable Bluetooth, confirm the Wi-Fi password, and move the robot/phone closer to the router. Reset the robot’s Wi-Fi pairing mode and try again. If the connection is unstable, restart the router and update the Smart Life app.

Place the dock against a wall on a flat, dry floor with a clear approach path. The MONSGA manuals show about 0.6 m / 2 ft of free space on each side and about 1.5 m / 5 ft in front; keep it away from stairs and heavy clutter.

Pick up loose cables, small objects, liquids, fragile items and anything that can tangle the brushes. Keep the robot away from unguarded drops, and place the dock on a stable, open area before the first run.

Turn the robot off. Remove hair, threads and debris from the main brush, side brush, front caster and drive wheels; make sure each part can rotate freely and is reinstalled correctly before restarting.

Confirm that the dock is powered and the robot is seated correctly. Clean the charging contacts on both the robot and dock, then reposition the robot until charging is indicated. If charging still does not start, test the outlet and inspect the adapter/cable for damage.

Dirty cliff sensors or very dark surfaces can be interpreted as a drop. Move the robot to a level area, wipe the cliff sensors with a clean dry cloth, then restart. Always keep physical protection around real stairs or drops.

Clear obstacles around the dock, make sure the dock has power, and clean the robot/dock locating and charging areas with a dry cloth. If the robot was moved manually or started far from the dock, place it closer and retry.

Check for cables, thresholds, rugs, furniture gaps or other obstacles trapping the robot. Also inspect the drive wheels, main brush and side brush for hair or debris, and check the battery level before restarting.

Empty the dustbin, clear the suction inlet and air path, and clean the filter according to the manual. Also remove hair from the main brush. Never reinstall a washable filter while it is still damp.

Put the robot back into Wi-Fi pairing/reset mode and add it again in Smart Life using the new 2.4 GHz network credentials. Keep Bluetooth enabled during setup. If the old device entry remains offline, remove it only after confirming the robot has been added successfully.

Power off or unplug the dock first. Wipe the metal charging contacts on the robot and dock with a clean dry cloth; for stubborn residue, use a lightly dampened non-abrasive pad and dry the contacts fully before reconnecting power.

Regularly empty the dustbin and clean the filter, main brush, side brush, wheels, cliff sensors and charging contacts. Homes with pets or long hair usually need brush and filter cleaning more often; replace worn consumables when cleaning performance declines.

Up to 140 minutes on a single charge. Real runtime varies with floor type, suction level, brush load, battery condition and cleaning pattern.

MR1 supports whole-home/automatic cleaning, spot cleaning, edge cleaning, small-room/small-area cleaning and mop-only operation. The remote control and Smart Life app provide access to the supported modes.

MR1 has two vacuum levels and supports carpet boost. In the product definition, Standard is the normal level and Max is used for stronger cleaning; carpet boost can raise suction automatically on carpet.

Hold the Run button for 3 seconds to power on/off when allowed. Press once in Standby to start cleaning, press once during a task to pause, double-press in Standby to return to the dock, and hold for 5 seconds while charging to enter Wi-Fi setup.

A red light that stays on with one beep indicates a drive-wheel jam or foreign material around a drive wheel. Clean the drive wheels, make sure they rotate freely, then restart the robot.

A red light that stays on with two beeps indicates the side brushes may be jammed by debris. Clean the side brushes and restart the robot.

It points to a cliff-sensor problem, the robot hanging over an edge, or a very dark surface. Move MR1 to level ground, clean the cliff sensors with a dry cloth, and restart.

A red light that stays on with three beeps indicates possible foreign material in the fan/air path. Clean the dustbin and HEPA filter, check the inlet for blockage, then restart.

It indicates low battery. Place MR1 on the charging dock and allow it to charge before restarting cleaning.

A red light that stays on with four beeps indicates the main brush may be jammed. Remove and clean the main brush and its cover, reinstall them correctly, then restart.

Green means cleaning, standby or fully charged; orange means returning to dock, and orange breathing means charging. Red solid/flashing indicates a fault. The Wi-Fi light is blue: flashing during setup and solid when connected.

MR1 provides three water levels. At startup or when the cleaning mode changes, it wets the mop for about 15 seconds, then uses an intermittent water-dispensing pattern based on the selected level.

MR1 uses random navigation rather than LDS map-based navigation. It cleans with random, edge and zigzag routines, but the supplied specification does not define persistent room mapping, room segmentation or no-go zones.

The target is up to about 15 mm in vacuum mode and up to about 12 mm with the mop in use. Actual crossing ability depends on threshold shape, surface grip and approach angle.

Confirm the wall outlet has power and the dock/adapter is connected. Make sure the robot’s charging contacts touch the dock contacts; wipe both contact surfaces with a dry cloth and reseat the robot.

Fully charge the robot first. If using the remote, stay within about 5 m / 16 ft and replace the AAA batteries if needed. Make sure MR1 is powered on, not showing an active fault and is not trapped by an obstacle.

Check that the main brush is installed correctly and that the brush, end caps and brush cavity are free of hair and debris. Reinstall the brush and cover securely, then restart the robot.

In Automatic Cleaning, MR1 cycles through random cleaning, edge cleaning and zigzag cleaning. When battery level falls below about 15%, it leaves the cleaning routine and returns to the charging dock.

MR1 searches for a wall and follows the edge for approximately 20 minutes, then returns to the charging dock.

Small Room mode cleans for approximately 30 minutes, then MR1 tries to return to the dock. If it cannot find the dock after the return attempt, it enters Standby.

Spot Cleaning concentrates on a small area using a spiral path and Max suction. After the spot-cleaning task, MR1 returns to Standby.

The supplied specification lists Android 5.0 or later and iOS 11 or later, with iPhone 6 or later as the reference iPhone compatibility. App requirements can change, so also check the current Smart Life store listing.

The infrared remote-control range is approximately 5 m / 16 ft in an unobstructed area. The remote can control direction, suction, water level, cleaning modes, Wi-Fi setup and return-to-dock.

Yes. The product definition includes a Mop Only mode, which turns vacuum suction off and uses the standard water setting unless changed by the user.

The MR1 product definition lists Alexa, Google Home and Siri voice-control ecosystems. Available commands depend on the Smart Life/Tuya integration, account region and the voice platform.

MR1 uses a combined assembly with a 250 mL dustbin and a 200 mL water tank.

Check the robot’s indicator/status first and make sure it is powered, not in an error state and has enough battery. If the schedule was configured through the app or remote, verify that the setting is still active after reconnecting or resetting the robot.

Replace the AAA batteries and install them with the correct polarity. Make sure MR1 is powered on and charged, keep the remote within about 5 m / 16 ft, and remove obstacles between the remote and robot.

OTA updates are supported while the robot is docked and battery level is above 20%. During updating the green status light flashes; charging indication can take priority if the robot is not fully charged.

DND turns off robot lighting and voice prompts and suspends scheduled cleaning. If DND starts during a scheduled job, the robot returns to the dock without dust collection and ends that scheduled job.

MR7 PRO supports up to 15 cleaning schedules using a 24-hour clock. A schedule may be suspended by Do Not Disturb, low battery, or another incompatible active task.

The low-battery return threshold is approximately 15%. The robot also returns when a cleaning job is complete or when you select Return to Dock.

Yes. Whole-home cleaning supports resume-after-charging. When the battery becomes sufficient, MR7 PRO can continue the unfinished route; DND or manually placing the robot on the dock can interfere with automatic resume behavior.

The supplied target figures are about 160 minutes in Eco, 120 minutes in Standard and 100 minutes in Max on hard-floor vacuuming without water. Actual runtime varies with floor, suction, mopping, route and battery condition.

MR7 PRO supports whole-home, room, zone and spot cleaning, plus vacuum-only, mop-only and combined vacuum-and-mop operation through the app.

The product specification lists Eco at 2,000 Pa, Standard at 4,000 Pa and Max at 8,000 Pa; carpet boost also uses the 8,000 Pa level. Suction values have an approximate ±10% tolerance in the specification.

Hold Clean for 3 seconds to power on. Press Clean once to start/pause, press Dock once to return to the station, hold Dock for 3 seconds to enter Wi-Fi setup, and hold both buttons for 10 seconds for a factory reset.

Blue solid covers normal states such as standby, cleaning, paused, app/remote control and fully charged. Blue breathing appears during power transition, charging, return-to-dock or OTA; blue flashing means Wi-Fi reset. Red breathing means low battery, red flashing means error, and lights are off in sleep/DND.

Blue solid means the station is powered or the robot is fully charged; blue flashing means dust collection is running; blue breathing means charging. Red solid indicates a dust-bag or air-duct problem. The station light is off if unpowered or during DND.

A solid red station light indicates the dust bag is missing or installed incorrectly, or the station air duct is blocked. Reinstall/replace the bag and check the dust-collection path for blockage.

MR7 PRO has a 460 mL water tank with electronic water control. The app provides Low, Medium and High water levels.

Yes. MR7 PRO uses LDS laser navigation to create maps and segment rooms, supporting whole-home, room, zone and spot cleaning from the saved map.

Yes. In the app you can split/merge mapped rooms and set virtual walls, no-mop zones and no-vacuum/no-mop zones. The supplied specification supports up to 10 restricted zones.

Quick Mapping lets MR7 PRO map the home without running the main brush or vacuum fan. It focuses on navigation so a map can be created faster before regular cleaning.

The target is up to about 18 mm without the mop bracket; with the mop bracket installed, crossing capability is below 18 mm. Actual performance depends on threshold shape, grip and approach.

Auto-emptying normally starts after a cleaning job when the robot returns to the station, typically within about five minutes. It may be suppressed by Do Not Disturb or by operating states that do not allow dust collection.

The station uses a 4 L dust bag and detects whether a bag is installed. The current specification does not include full-bag detection, so replace the bag based on fill level, airflow and use rather than waiting for a full-bag alert.

Place the station on a hard, level floor against a wall. Leave about 0.6 m / 2 ft clear on each side and about 1.5 m / 5 ft in front, and keep the approach route free of clutter.

Check that auto-emptying is enabled and the dust bag is installed correctly. Auto-emptying does not trigger if the robot docks without completing a cleaning, and it can be disabled during Do Not Disturb. If needed, inspect the station air path for blockage.

Make sure Do Not Disturb is off for that time and battery level is above 20%. A schedule also will not start while the robot is already in another incompatible cleaning/mopping task.

Check that the station is powered at both ends of the power cord, confirm the station indicator is on, and clean the charging contacts on the robot and station. Re-seat the robot firmly on the dock.

Remove obstacles around the station, move the robot closer if it is far away, and wipe the dock locator/sensor area with a dry cloth. Keep the station in an open, stable position with the required clearance.

Reset Wi-Fi and retry on a 2.4 GHz network. Move the robot to a stronger-signal area, verify the password, restart the router if the connection is unstable, and make sure the Smart Life app is up to date.

Yes. When carpet boost is enabled, MR7 PRO can raise suction automatically on detected carpet, using the Max/8,000 Pa target level.

After you select a point on the map, MR7 PRO navigates there and cleans a default area of about 1.5 × 1.5 m, normally using Max suction, then returns to the dock.

If the mop pad is removed during a job, MR7 PRO switches to vacuuming and sends a notification in the app.

The first cloud map is saved automatically. The supplied specification says Maps 2–5 can also be stored, but they require manual saving in the app.

MR7 PRO supports Alexa and Google Home through Smart Life/Tuya. The robot voice pack specification includes English, German, Italian, French, Spanish and Chinese, selectable in the app.

The main brush, side brush, drive wheels or front wheel may be jammed. Power off the robot and remove hair, string and debris from those moving parts before restarting.

Yes. The virtual remote can move the robot forward, backward, left or right and rotate it 180 degrees. The robot moves while the control is pressed and stops when it is released.

After about 10 minutes without a command in Standby, MR7 PRO enters Sleep while keeping its network connection. If battery stays below about 8% for roughly 13 hours, it shuts down automatically.

Yes. Fully charge the MV3 before first use. A full first charge helps ensure the battery is ready for normal operation; use the supplied adapter and charge indoors.

Empty the dust bin before it becomes heavily packed. A full bin restricts airflow and can reduce suction; for fine dust or pet hair, empty it more frequently and check the filter at the same time.

Only wash filters that the manual identifies as washable. Rinse with clean water, remove excess water and let the filter air-dry completely before refitting; the MV3 manual requires at least 24 hours of natural drying.

No. MV3 is a dry cordless vacuum and should not be used to pick up water or other liquids. Keep the motor, battery, charger and electrical parts dry.

Turn the vacuum off and remove the battery or disconnect power before maintenance. Open the brush cover, remove hair/string/debris from the roller and end areas, confirm the roller turns freely, then reinstall it securely.

Check the wall outlet, charger connection and charging socket, and use the original/specified adapter. If the battery is hot after use, let it cool before charging. If charging still fails, stop using the charger and contact service.

A blocked airway, clogged filter, jammed floor brush, low battery or over-temperature protection can stop the motor. Turn the vacuum off, let it cool if hot, clear blockages, clean the filter/brush and recharge before retrying.

A full dust bin, dirty filter, blocked tube/airway or hair wrapped around the roller brush are the most common causes. Empty the bin, clear the airway and brush, and clean/dry the filters before testing again.

Runtime changes with suction level, floor type, powered brush load, blockages, filter condition, battery temperature and battery age. Higher suction and carpet cleaning usually reduce runtime compared with lower-power use on hard floors.

Store it indoors in a dry place, either securely on the wall mount or on a stable surface where it cannot fall. Keep the battery and charging area away from heat, moisture and direct sunlight.

If the battery feels hot after heavy use, let it cool for about one hour before charging. Charge indoors and avoid charging when the battery temperature is below 0 °C or above 40 °C.

The MV3 is designed for common hard floors and carpets. Its floor head can pick up everyday debris such as grains, cat litter, fine dust, hair and small paper scraps when the correct suction level and cleaning technique are used.

The MV3 dust bin holds approximately 0.7 L and supports one-touch emptying. Empty it regularly, especially before debris reaches the maximum fill level, to maintain airflow and suction.

Turn the vacuum off and inspect the floor-brush roller. Remove hair, threads and foreign objects wrapped around the roller or lodged in the brush head, then make sure the roller can turn freely before restarting.

E2 indicates a short-circuit condition involving the main unit or floor brush. Stop using the vacuum and contact after-sales support for inspection rather than repeatedly restarting it.

E4 indicates that the battery pack is too hot. Stop using the vacuum and place the battery in a safe indoor location to cool before attempting to use or charge it again.

E6 indicates an adapter error. Disconnect the charger and use the original/approved adapter specified for the MV3. If the error remains, contact support.

E7 with the red warning light indicates that the air duct is blocked. Switch the vacuum off, inspect the inlet, tube and airflow path, remove the blockage, and make sure the filters are clean before restarting.

The manual allows the strainer and HEPA/filter components shown in the cleaning section to be rinsed with water. Let washable parts air-dry naturally for at least 24 hours and reinstall them only when completely dry.

An unusual motor sound can be caused by a partially blocked airflow path or congested filters. Switch the vacuum off, check the suction inlet, tube and air duct for obstructions, and clean the filters before using it again.

Check that the adapter is firmly connected to the vacuum or battery and to a powered outlet. Confirm the mains supply is working. If charging still fails with the correct connection and power source, stop using the charger and contact support.

Empty the dust bin and clean the filters if they are loaded with dust. Remove hair and debris from the roller brush, then check the tube, hose/air path and suction inlet for blockages. Reassemble only after any washed filters are completely dry.

Make sure the vacuum is switched on and the battery has charge. If the battery is low, recharge it. Also inspect the suction inlet for a blockage. If the unit still cannot start after charging and clearing the airflow path, contact support.

The specified package includes the vacuum body, removable battery, power adapter, floor head, telescopic tube, long crevice tool, 2-in-1 brush, wall mount, cleaning brush/blade, two filters, user manual and quick-start guide. Regional packaging may vary, so check the box contents for your market.

Yes. The MV3 uses a removable 22.2 V rechargeable battery pack. The engineering specification describes a six-cell 18650 pack with a nominal capacity of 2,000 mAh.

The MV3 uses a direct filtration structure with a metal mesh and an F8-class filter according to the engineering specification. Keep the mesh and filters clean to maintain airflow.

Yes. The MV3 floor head uses four green LEDs to illuminate the cleaning path and make fine dust and debris easier to see on the floor.

The specified adapter accepts 100–240 V AC at 50/60 Hz and provides 27 V DC, 500 mA output. Use the original or approved adapter supplied for your regional version.

The engineering specification targets at least 80% remaining capacity after 300 charge cycles under its test conditions. Actual battery aging depends on temperature, storage, charge habits and usage.